Calverton Footcare Privacy Notice

Last updated: June 2026

This Privacy Notice explains how Calverton Footcare collects, uses, stores and protects your personal information when you receive foot health services, contact the practice, or use the website.

1. Who We Are

Tracey Donelly-Bush at Calverton Footcare is the data controller responsible for your personal information.

Data Controller: Tracey Donelly-Bush
Email: calvertonfootcare@gmail.com
Website: https://calvertonfootcare.co.uk
Address: Calverton Footcare C/O 1 for all accounting angels, 29 Watnall Road, Hucknall, Nottingham, NG15 7LD

2. Information I Collect

I may collect and process:

  • Your name, address, telephone number and email address

  • Date of birth and emergency contact details

  • Medical history, medications, allergies and other relevant health information

  • Clinical assessments, treatment records and consultation notes

  • Clinical photographs where relevant to your care

  • Appointment and communication records

  • Payment and invoicing information

3. Why I Use Your Information

I process your information to:

  • Provide safe and effective foot health care

  • Maintain accurate clinical records

  • Manage appointments and communicate with you

  • Process payments and maintain business records

  • Meet legal, regulatory and professional obligations

  • Establish, exercise or defend legal claims where necessary

I may also send marketing communications where you have given your consent. You may withdraw consent at any time.

4. Lawful Basis for Processing

Under UK GDPR, I process your personal information on the following lawful bases:

  • Performance of a contract for the provision of healthcare services

  • Compliance with legal obligations

  • Legitimate interests in operating and improving the practice

  • Provision of health care and treatment (special category health data)

  • Consent where required, such as for marketing or non-clinical use of photographs

5. Sharing Your Information

I only share information where necessary and appropriate, including with:

  • Your GP, consultant or other healthcare professionals involved in your care

  • Other Foot Health Practitioners or Podiatrists where continuity of care is required

  • Software providers, payment processors and professional advisers who support the practice

  • Regulatory bodies, courts, insurers or law enforcement where required by law

All third parties are required to protect your information and only use it for legitimate purposes.

6. Clinical Photographs

Where clinically appropriate, photographs may be taken to support assessment, treatment planning, monitoring and record keeping.

These photographs form part of your confidential healthcare record. Any use of photographs for training, publication, marketing or social media will require your separate explicit consent.

7. How Long We Keep Information

Clinical records are normally retained for a minimum of 8 years after your last appointment, in accordance with professional guidance.

Financial and accounting records are retained for at least 6 years.

Information will not be kept longer than necessary unless required by law.

8. International Transfers

Where a service provider processes information outside the UK, appropriate safeguards will be in place to protect your personal information in accordance with UK data protection law.

9. Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request restriction of processing in certain circumstances

  • Object to certain types of processing

  • Withdraw consent where processing is based on consent

  • Lodge a complaint

Some rights may be limited where healthcare records or legal obligations apply.

To exercise your rights, please contact us using the details above.

10. Complaints

If you have concerns about how your personal information has been handled, please contact me first.

Email:calvertonfootcare@gmail.com

Postal: Calverton Footcare C/O 1 for all accounting angels, 29 Watnall Road, Hucknall, Nottingham. Ng15 7LD

Under the Data (Use and Access) Act 2025, organisations must have a process for handling data protection complaints. We will acknowledge your complaint promptly and respond within the timescales required by law.

If you remain dissatisfied, you may complain to the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk
Telephone: 0303 123 1113

11. Changes to This Notice

This Privacy Notice may be updated from time to time. The latest version will always be available on the website and on request.